Privacy Policy for Thisfix Computer Services

Effective Date: [04/09/2025]

Thisfix Computer Services (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection laws (UK GDPR and the Data Protection Act 2018).

1. Information We Collect

When you use our services or contact us, we may collect:

• Personal Details: Name, email, phone number, and address.

• Service Information: Details about your computer/device, issues reported, and work carried out.

• Payment Details: Invoicing and transaction information (processed securely).

• Website Data: IP address, browser type, and website usage statistics (if applicable).

2. How We Use Your Information

We use your personal data to:

• Provide and manage computer repair, support, and IT services.

• Communicate with you about appointments, repairs, or service updates.

• Process payments, invoices, and maintain business records.

• Improve our services and customer support.

• Meet legal, tax, and regulatory obligations.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to provide our services and fulfill agreements with you.

• Legal obligation – for record-keeping and compliance.

• Legitimate interests – to run and improve our business effectively.

• Consent – for optional marketing or promotional communications.

4. Sharing Your Data

We only share your data when necessary:

• With trusted third parties (e.g., payment processors, subcontractors, or IT support tools).

• With regulatory or legal authorities if required by law.
  We will never sell your personal data.

5. Data Retention

We keep personal data only as long as necessary:

• Service and invoice records are typically retained for 6 years in line with UK tax law.

• Other data is securely deleted when no longer needed.

6. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.

• Correct or update inaccurate information.

• Request deletion of your data (“right to be forgotten”).

• Restrict or object to certain types of processing.

• Request transfer of your data to another service provider.

To exercise your rights, please contact us using the details below.

7. Security

We use appropriate technical and organisational measures to safeguard your data against unauthorised access, misuse, or disclosure.

8. Cookies & Website

If our website uses cookies, you will be informed when visiting. Cookies help improve functionality and user experience. You can manage cookie settings through your browser.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Thisfix Computer Services

29 Paulden Road

Lostock Gralam

Northwich

Cheshire

CW9 7PQ

Email: sales@thisfix.co.uk

​

If you are not satisfied with our response, you can raise a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.